{"id":723,"date":"2020-01-29T11:00:00","date_gmt":"2020-01-29T11:00:00","guid":{"rendered":"https:\/\/randomadult.local\/?p=723"},"modified":"2020-01-29T11:13:03","modified_gmt":"2020-01-29T11:13:03","slug":"jabra-elite-problem-1-reason-not-to-buy","status":"publish","type":"post","link":"https:\/\/randomadult.local\/jabra-elite-problem-1-reason-not-to-buy\/","title":{"rendered":"Jabra Elite Problem, 1 Reason Not to Buy"},"content":{"rendered":"\n

My Jabra Elite problem won’t go away. Close to two years ago, after a heap of research, I purchased a pair of Jabra Elite sport in-ear Bluetooth headphones. There’s just one problem. The Jabra elite low volume problem. This is an issue that is more common<\/a> than you probably know. If you are an owner of Jabra elite headphones then you may have found this website from a simple Google search. <\/p>\n\n\n\n

Don\u2019t get me wrong the Jabra headphones sound great. The audio quality is by far some of the best I\u2019ve ever come across. Comfort is great even during high-intensity exercise. Even though they aren\u2019t noise-cancelling, they are pretty close to a noise-cancelling headphone. There’s just one huge manufacturing fault that makes these a no go. <\/p>\n\n\n\n

Jabra Elite Problem: low volume<\/h2>\n\n\n\n

There\u2019s just one glaring problem with the Jabra elite sports. They have a low-volume problem. I\u2019ve had these for almost 2 years and I\u2019m on my 3rd replacement pair. I have a recurring issue that is triggered during use on an aeroplane. The right earbud volume will drop to inaudible and never returns to normal volume. That’s it, the right earbud is now dead. I thought this was a software problem and then went on a search to find a solution. <\/p>\n\n\n\n

Possible solutions, that don\u2019t work  <\/h2>\n\n\n\n

Searching for Jabra elite low volume yields about 950k results. That\u2019s not a good sign. I started reading forums, Reddit and anywhere else I could find. Here are the two common solutions I found. <\/p>\n\n\n\n

Solution 1 – unpair and pair them again<\/h3>\n\n\n\n

As with most Bluetooth devices, a simple reset is usually the fix. Simply disconnect the units, reset them and reconnect. You\u2019re golden. That\u2019s unless you have Jabra elite series headphones. This does not work. <\/p>\n\n\n\n

Solution 2 – physically cleaning the units <\/h3>\n\n\n\n

On some models of Jabra elites getting sweat and other funk in a sensor on the unit. Find the open tiny holes and clean them out with a  toothpick. This appears to work for some Jabra owners but didn\u2019t work for me. <\/p>\n\n\n\n

Return them?<\/h2>\n\n\n\n

The above solutions worked for some but not all. Most people ended up returning<\/a> their headphones and going for another brand. This isn\u2019t really an option for me, I live in Vietnam and bought them in Hong Kong. Luckily they have a 2-year warranty. This has allowed me to just exchange them every time I go to Hong Kong for business. I\u2019m now at the end of my 2-year warranty and this will be my last pair. <\/p>\n\n\n\n

When they break I\u2019ll be sending them to electronics recycling. I hate the fact that I\u2019ll have to throw away these almost new units. They have such a great sound and fit my big ears perfectly. <\/p>\n\n\n\n

A response from Jabra Support<\/h2>\n\n\n\n

Tom McFarlin mentioned on twitter<\/a> how great the new Apple AirPods were. I find it interesting because I’ve tested the AirPods pros and I found the sound to be lacking for the price. I commented and mentioned the Jabra elite problem headphones. Someone from Jabra support reached out to see what they could do. <\/p>\n\n\n\n

I outlined the problem I was having and the following is what I received from Jabra support. <\/p>\n\n\n\n

\"Jabra<\/figure><\/div>\n\n\n\n

I couldn\u2019t believe what I reading. They were trying to give me the excuse that due to \u201crapid ascent\/descent\u201d could result in an an \u201caudio anomaly\u201d. They had to make some concessions with the product to make them sweat-proof which would result in what I\u2019m experiencing. <\/p>\n\n\n\n

TL;DR – don\u2019t use our products on planes <\/p>Jabra Support<\/cite><\/blockquote>\n\n\n\n

Sorry, what? Are you telling me that your engineers are so bad at their job they can\u2019t design a device that works in a pressurised cabin? Why do all my other headphones work but Jabra can\u2019t figure it out? <\/p>\n\n\n\n

Recommendation <\/h2>\n\n\n\n

To anyone else out there if you\u2019re considering a Jabra product. Save your money and time. The Jabra elite problem will not go away. They might sound great and if you never change altitudes then maybe you\u2019ll be ok. Otherwise, go and use literally any other headphone. Here are the 4 different units I have that all work flawlessly on planes <\/p>\n\n\n\n